Privacy statement

Palude bonsai, located at Helskensstraat 1 3120 Tremelo Belgium, is responsible for the processing of personal data as shown in this privacy statement.

Contact details:
Helskensstraat 1 3120 Tremelo Belgium
Maarten De Weerdt is the Data Protection Officer of Palude bonsai He/she can be reached at

Personal data that we process
Palude bonsai processes your personal data because you use our services and/or because you provide us with this data yourself.

Below is an overview of the personal data we process:
- First and last name
- Address details
- E-mail address

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data about website visitors who are under 16 years of age. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children's online activities in order to prevent the collection of data about children without parental consent. If you are convinced that we have collected personal data on a minor without such consent, please contact us at and we will delete this information.

For what purpose and on what basis do we process personal data?
Palude bonsai processes your personal data for the following purposes:
- Processing your payment
- Sending you our newsletter and/or advertising folder
- To be able to call you or send you an email if this is necessary for us to be able to provide our services.
- To inform you about changes to our services and products
- To deliver goods and services to you

How long we keep personal data

Palude bonsai will not store your personal data longer than strictly necessary to fulfill the purposes for which your data is collected. We apply the following retention periods for the following (categories) of personal data:

Newsletter: we keep your name and e-mail address until you unsubscribe

Payment receipts: we keep a copy of your order for 7 years.

Sharing personal data with third parties
Palude bonsai only provides personal data to third parties if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use
Palude bonsai uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Palude bonsai uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so we can offer customized content and ads.

When you first visited our website, we already informed you about these cookies and asked your permission to place them.

You can unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore. In addition, you can delete all information previously stored through your browser settings.


Reviewing, modifying or deleting data
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent for the data processing or object to the processing of your personal data by Palude bonsai and you have the right to data portability. This means that you can request us to send the personal data that we have about you in a computer file to you or another organization named by you.

You can send a request for inspection, correction, deletion, data modification or request to withdraw your permission or objection to the processing of your personal data to

To make sure that the request for inspection was made by you, we ask you to send a copy of your identity document with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.


Palude bonsai would also like to point out that you have the possibility to file a complaint with the national data protection authority, the Autoriteit Persoonsgegevens. You can do that through the following link:


How we protect personal data
Palude bonsai takes the protection of your personal data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized changes. If you feel that your data is not properly protected or there are indications of misuse, please contact our customer service or via